Privacy Policy - SERENE STUDIO . ART

(Last updated 22/09/2024)

PRIVACY IS AT THE UPMOST TO US, AND YOUR CONTACT INFORMATION AND PERSONAL DATA SHOULD ONLY BE USED WHEN NECESSARY.

By providing personal information directly to us and by using our website or our mobile site, you consent to the collection of your personal information by Serene Studio. Art and its use and disclosure in accordance with this Privacy Policy.

You warrant that the personal information you provide to us is your own or if you provide us with the personal information of another individual, for example where you advise us to deliver to an address that is not your own or where you refer a friend, you must ensure you obtain the individual’s consent to provide their personal information to us. You agree to take reasonable steps to ensure, where you share the personal information of another individual to us, that they are made aware of the matters set out in this Privacy Policy.

You have rights in relation to how we use your personal information, which you can read more about below.

By using our website or mobile site, you represent that you are at least 16 years of age. We do not knowingly advertise to, or collect personal information from, any individual under the age of 16. If we become aware that we have collected personal information from you and you are under the age of 16, we will suspend any services we are providing to you and delete your personal information immediately.

Please refer to the following link for further information on GDPR and data protection here.

Personal Information We Collect.

The following are the kinds of personal information we may collect from you:

  • Account login and contact details such as your name, company name, email address, telephone number, shipping address, billing address.

  • Payment or credit card information.

  • Personal details such as age, date of birth, gender identity, marital status, sexual orientation, ethnicity, lifestyle information, household size.

  • Gift card recipient and friend referral details such as name, email address, personal information you may include in any personalised message you provide.

  • Purchase history, purchase motivations, personal preferences such as cart contents.

  • Social media details such as Instagram handles, profile name.

  • Images, photos, user generated content.

  • Device information such as IP address, device ID and type, device location, website activity logs, network access, device storage information, referrer, domain, browser type, language, previously visited pages on our website or mobile site, interaction with our website through click behaviour, country, time zone.

How we collect your data?

We collect your data by positive opt in via contact form(s). This can include you name, email and phone number and other details including address if included. We may also collect your data for the purpose of registration for a newsletter sign up. Signing up for a newsletter may include a third party marketing email service, Serene Studio uses Squarespace for their marketing and email (click here to view their privacy policy) as well as Blue Host web hosting company (click here). These companies are covered by their own privacy statements and legislation governing email marketing companies. Any financial information, e.g. a card transaction is encrypted and data is not stored by our website.

We collect this personal information from you when you:

  • Access and use our website and mobile site via the use of Cookies on your device or computer to track information, Log Files (which track actions occurring on our website or mobile site), Web Beacons, Tags and Pixels (electronic files used to record information about how you browse our website or mobile site).

  • Create an account, place an order with us via your account or as a guest, click the ‘remember me’ option and/or request a refund.

  • Participate in our promotions.

  • Refer a friend. 

  • Rate and/or review our products.

  • Join our mailing list. 

  • Contact us with an enquiry or complaint.

  • Engage with us on social media.

  • Respond to a survey conducted by us or a third party on our behalf. 

How do we use personal information?

We collect this personal information from you in order to provide you with our products and also to:

  • Process your order for our products / services including verifying your credit card. 

  • Provide you with our products including arranging delivery or a return. 

  • Notify you regarding the status of your order / service, including abandoned cart notifications.

  • Respond to your enquiry or complaint.

  • Verify ratings and/or reviews when you rate or review our products.

  • Update you with news about our studio, website and products, special events, promotions and offers when you opt-in to marketing, for example, you may opt-in when making a purchase by selecting the check box to receive news and offers from us or by signing up to our mailing list.

  • Personalise our communications to you based on your past purchase history and other information to make your experience more relevant.

  • Engage with you on social media.

  • Screen orders for potential risk or fraud.

  • Improve and optimise our website and mobile site.

  • Market research and analytics to enhance our product offering, to assess the success of our marketing and advertising campaigns, better understand our customers to guide our strategy and decision making and market our products to you.

  • Accounting, audit, legal and internal business purposes.We dislike spam as much as anyone, and will never send you inappropriate communications. You may unsubscribe at any time.

    At Serene Studio. Art we want to communicate with you only if you want to hear from us (we don’t want to be annoying!) so if you change your mind and no longer wish to receive communications from us, you can contact us at hello@serenestudio.art to be removed from our mailing list / communications.

Targeted Marketing

We may at times conduct targeted advertising or marketing communications which we believe may be of interest to you through Facebook, Instagram, Google, Bing and/or YouTube. This allows us to tailor our marketing to better suit your needs and to only display advertisements that are relevant to you.

You can opt out of targeted advertising by visiting the following websites:

  • Instagram/YouTube: You can change your preferences or opt out of targeted advertising on Instagram and YouTube through your account settings. 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

When do we share personal data?

We do not sell you data. We only share your personal data with designed email marketing and payment provider companies like MailChimp and Squarespace, for the purposes of servicing our own business with mailers and payments. See the privacy policies for Squarespace (click here).

Using your data

We only keep personal information for the purpose of our service to you. If you have subscribed for a newsletter, then you will remain on our mailing list and marketing unless you request to be removed.

Your GDPR rights in relation to personal data

Your rights under GDPR EU law are protected. If at any time you wish to be removed from our data, or ask us what we hold, then please contact us via the details in the contact information below. ​

Changes to this Privacy Policy

We may need to change this Privacy Policy from time to time in accordance to changes in the law, data protection or otherwise. If changes are required we will do our best to update you immediately, and we advise to keep checking in with our privacy policy page to keep up to date. It will be deemed that you have accepted the new updated terms of the Privacy Policy once having visited the site.

Contact Information

If you have an questions or concerns with regard to data or this policy, then please contact:

SERENE STUDIO . ART

39 Brimshot Lane

Chobham, GU24 8RN

+(44) 7928 113 180

hello@serenestudio.art

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